Some great questions to help managers to assess their coaching effectiveness.
This article is by Keith Rosen author of Coaching Salespeople into Sales Champions. Although it is written for sales managers, it is relevant to any manager.
Here is an overview of the 12 questions - read the article for further details.
1. When coaching, are you facilitating the conversation with open ended questions or closed ended questions?
2. Are you patient? Do you give people the space to think through issues and arrive at a conclusion in the way THEY process information?
3. Are you focused on their agenda or yours?
4. Are you coaching in your own image?
Does your experience actually get in the way of tapping into each person’s wisdom, talents and individuality? Do you find yourself saying things like, “Well, when I was in your position, here’s what I did when I was in a similar situation….” If so, you’re building robots or attempting to clone yourself. So, how’s that working for you?
5. Are you consistently coaching each person on your team?
6. Are you asking questions that you don’t know the answer to?
7. Do you have a difficult time holding back your opinion in a conversation?
8. Do you act as the Chief Problem Solver, providing the solutions for your people every time they come to you with a challenge or for the answer?
9. Do you struggle to find topics to discuss during a scheduled coaching session or get your people to open up?
10. How consistent are you with observation? Are you observing your people consistently in order to provide accurate feedback in a way that facilitates a positive and long term behavioral change?
11. Is every person on your team open to your coaching and sharing the value they receive from coaching?
12. Do you feel that your value as a manager is being the subject matter expert?